Real-time virtual visits are available with doctors who can diagnose and prescribe treatment for a variety of minor illnesses and small aches and pains. No appointment is necessary, and you can connect in whatever way works for you—via phone or video conference.
WHEN SHOULD I USE VIRTUAL CARE?
Virtual care is ideal for minor illnesses and pains, including:
Colds and flu
Sprains or strains
Mild urinary tract infections
Virtual care visits are NOT suitable for medical emergencies or when you might need to have a physical exam, lab test, or procedure.
At an office visit, you’ll meet in-person with a doctor who can assess and treat routine health matters, non-emergency medical conditions and/or provide follow-up care.
WHEN SHOULD I SCHEDULE AN OFFICE VISIT?
Office visits are ideal for most routine and non-emergency health matters that require an in-person examination, including:
Preventive wellness visit
Headache that doesn’t go away
Office visits are NOT suitable for medical emergencies, such as severe chest pain, shortness of breath, or vomiting.
Urgent Care Center
Urgent care centers are same-day clinics that can handle a variety of non-life-threatening injuries and illnesses. Urgent care centers have physicians on staff who can diagnose and provide care for a range of conditions; many can perform x-rays.
WHEN SHOULD I USE URGENT CARE?
Urgent care is meant for minor injuries and illnesses that can’t wait for a doctor’s visit, including:
Fever and cough
Vomiting and nausea
Mild asthma attack
Do NOT go to an urgent care center if you are having a medical emergency and require life-saving intervention. Call 911 or go to the nearest emergency room instead.
An emergency room is a hospital area equipped and staffed for the prompt treatment of acute illness, trauma, or other medical emergencies.
WHEN SHOULD I GO TO THE EMERGENCY ROOM?
Emergency rooms are for life-threatening illnesses or injuries, including:
Serious burns, cuts or bleeding
Loss of consciousness
Overdose of drugs or alcohol
Severe abdominal pain
Most mild to moderate health concerns are better handled by an office visit or urgent care center.