Frequently Asked Questions

Yes. UW Medicine has two new ways to access Primary Care;

1. Same-day virtual primary care services are available from 8 a.m. to 8 p.m., seven days a week, 363 days a year (closed on Thanksgiving and Christmas) from anywhere in Washington state. Learn more at UW Medicine Virtual Primary Care

2. Primary Care at Kirkland clinic is now open and adds another easily accessible location for members in their local neighborhood. To see a complete list of locations in Seattle and surrounding cities and book an appointment follow this link UW Medicine Primary Care Clinic Locations

Preferred Partnership is an innovative approach to health care for each of Boeing’s medical plans – the Advantage+ health plan options, the Traditional Medical Plan, and the Select Network Plan. The Embright network is currently the only Boeing Preferred Partnership option in the Puget Sound region. This accountable care arrangement is aimed at providing employees with more personal support, more coordinated care, and an enhanced level of service – all at a more affordable cost. Our goal is to work with you to help keep you and your family healthy and to ensure that you have easy access to the care that you need.

The Preferred Partnership option is available in the Puget Sound region to Boeing non-union employees, employees represented by the SPEEA union, the SPEEA Pilot/Instructors Unit (SPIU), employees represented by the International Union of Operating Engineers Power Plant (IUOE Local No. 302, District 286), IAFF (I-66) and covered dependents of these groups. Non union retirees and their dependents, as well as those formerly represented by the unions listed above, and formerly represented by Security Police Fire Professionals of America Locals 2 and 5, and their dependents are also eligible if not covered by Medicare. Those covered by Medicare are not eligible for the Preferred Partnership options.

The Embright network, Boeing’s Preferred Partnership option, features the region’s most comprehensive network of primary care physicians, specialists, urgent care facilities and hospitals located throughout the Puget Sound. Generally, to receive in-network benefits, you and your family need to use Embright providers and facilities. Emergency care is covered at the in-network level, whether you’re in Puget Sound or traveling outside the Puget Sound region, even if the provider is not in the Embright network. 

To make sure your provider is in the Embright network, look up your provider or call Embright at 888.402.4235.

• Lower paycheck contributions for the Traditional Medical Plan and Select Network plan for employees
• Increased company contributions to the Health Savings Account for eligible employees participating in the Advantage+ health plan
• No cost for seeing network primary care providers. (Advantage+ health plan participants must first satisfy the annual deductible)
• No cost for generic drugs (Advantage+ health plan participants must first satisfy the annual deductible when applicable)
• Quicker access to network primary care providers (PCPs) and specialists, and more after-hours care availability
• More personalized and coordinated care, especially for individuals with complex medical conditions or multiple health issues such as diabetes or a heart condition
• Greater use of electronic messaging with providers, and expanded opportunity to use electronic medical records
• Mental Health CareConnect to help facilitate behavioral health consultations for enrolled Boeing members and their families

Choosing a primary care provider is always recommended, but it is not required under the Embright network. Primary care providers are familiar with your health history and are the “first responders” to your healthcare needs. They are important in coordinating your care with other providers, procedures, and services. When you sign up for Embright, you will have many options for selecting a primary care provider who meets your health needs and is convenient to where you live or work. If you need help in selecting a primary care provider, our contact center can assist you.
 
Click here to find a primary care provider.

Active Employees
− https://boeing.service-now.com/worklife
• Select Worklife tab in left column
• Select ‘Quick Access’ then ‘Health & Insurance Benefits’
• Select ‘View and Update benefits’

Inactive Employees
− https://digital.alight.com/boeing
• Login using Username and Password

A clinically integrated network (CIN) is a health network that uses proven protocols and measures to improve patient care and decrease costs through a provider coordinated approach. CINs are different from the status quo due to their data integration, population health management methods, performance measures, and connected member experience.

The Embright network includes many of western Washington’s finest healthcare organizations, conveniently located throughout the region, from Skagit to Olympia. All share a commitment to high-quality, affordable care as well as excellent patient service and access to care. 

Click here to review the network highlight list, or call Embright at 888.402.4235.

The Embright network brings together the skills, services, and geographic reach of exceptional healthcare organizations throughout the Puget Sound region to offer a complete range of services, available within a single network, from preventive and primary care to advanced specialty care.

By selecting the Embright network, you will have access to:

• More than 1,000+ primary care providers
• More than 8,000+ specialists
• Nearly 200 primary care clinics
• 17 hospitals, including the number 1 ranked hospital in Washington State by U.S. News & World Report
• 50 urgent care locations
• 17 emergency departments

Additional benefits include:

• Lower monthly premiums, free primary care visits, and free generic drugs
• A dedicated phone number and a single, centralized contact center for all services, including appointments, provider, and facility information
• Emphasis on primary and preventive care to keep you healthy
• Fast scheduling for appointments
• 24/7 access to a registered nurse care line
• Online access to your electronic health records so you can view test results as they become available
• Mental Health CareConnect — Access to expert guidance when you need it

And if you should need specialty services, our teams provide the following:

• The only Level 1 adult and pediatric trauma and burn center in the region, and 12 other trauma centers
• Level 1 stroke centers
• Level 1 cardiac care centers
• Extensive network of pediatric services and western Washington’s only two dedicated children’s hospitals
• Extensive network of maternity services and neonatal intensive care units
• The region’s only proton therapy center
• The only network that provides all organ and bone marrow transplants
• Solid organ transplantation (liver, kidney, lung, heart, pancreas, intestinal)
• The region’s leading cancer care and research organization

In addition, the Embright network emphasizes shared decision making between you and your provider about your preventive health and any chronic or acute health conditions that may require coordination with multiple specialists. To search the network, click here. 

The Embright network offers access to a broad network of experienced pediatric providers and clinics, along with some of the best pediatric hospitals in the nation, including both Seattle Children’s Hospital and Mary Bridge Children’s Hospital.
 
To search the network, click here.

The Embright network provides the most advanced cancer care available, with comprehensive services that include expert diagnosis, surgical services, medical and radiation oncology, education and support. Several internationally renowned cancer care providers are members of the network, including the Seattle Cancer Care Alliance (SCCA), a world-class cancer treatment organization that is a partnership between UW Medicine, Fred Hutchinson Cancer Research Center and Seattle Children’s Hospital. SCCA patients have access to the latest cancer treatments including stem cell and bone marrow transplantation, gene therapy, high-dose chemotherapy, radiation therapy, immunotherapy, proton therapy, minimally invasive surgical techniques, and other specialized therapies.
 
To search the network, click here.

You can reach the Embright nurse care line 24 hours a day, 7 days a week by calling 888.402.4235. You may follow the prompts to connect directly to the nurse care line or speak with a representative, who can connect you.

To find out more about your healthcare benefits, visit Boeing Worklife and click on My Total Rewards & Benefits in the Quick access box or call +1 866.473.2016 to speak with a Worklife representative. For information on these additional services, contact the providers below:

• Prescription drug coverage: Prime Therapeutics
• Vision coverage: Davis Vision
• Mental health/substance use disorders: Blue Cross Blue Shield of Illinois (BCBSIL)
• Employee Assistance Program: Beacon Health Options

Yes. Outside of the Puget Sound area, emergency care is covered at any hospital, and urgent care is covered at any urgent care facility that’s part of the Blue Cross and Blue Shield network – all at the in-network benefit level.

For medical eye problems, check the Embright network of providers. For routine eye exams and glasses/contact lenses, check the Davis Vision network. Ophthalmologists and optometrists who are in the Embright network may or may not also be in the Davis Vision network, and vice versa.
 
To find an Embright doctor or specialist, click here.
To find a Davis Vision doctor or specialist, go to davisvision.com/boeing.

Yes, you will still have access to Boeing’s Well Being programs. To learn more about these programs and more visit the Boeing Total Rewards Portal:

• Beacon Health Options: Boeing Employee Assistance Program and WorkLife Solutions
• Teladoc Medical Experts: Expert Medical Second Opinion Service
• Boeing Centers of Excellence: Travel Program for Certain Non-Emergent and Complex Surgeries
• Castlight: Personalized Health Care Tool
• Cleveland Clinic: Boeing Cleveland Clinic Specialty Program
• Total Brain
• Omada: Obesity-Related Chronic Disease Prevention
• Optum: Tobacco Cessation Program
• Vida health coaching

The following administrators will provide networks and customer service. Click here to find additional providers for:

• Prescription drug coverage: Prime Therapeutics
• Vision coverage: Davis Vision
• Mental health/substance use disorders: Blue Cross Blue Shield of Illinois (BCBSIL)
• Employee Assistance Program: Beacon Health Options

Patients who are currently seen at one of the Embright network facilities will continue to receive the same high-quality care they receive today, regardless of their chosen benefits plan. If you visit different doctors or specialists within the Embright network, your physicians will coordinate your care giving you a more comprehensive health experience.

Patient privacy is critically important to Embright. Your medical records are available only to those healthcare professionals within our Embright network who are directly involved in your care, and those records are protected by stringent privacy regulations.

Our dedicated contact center can help schedule appointments for primary and specialty care, help you find providers near your home or work, confirm that a clinic or provider is in-network, provide directions to network facilities, and many other services. You can reach Embright at 888.402.4235.

For the services and provider categories shown below, the Embright network will supplement its network with the providers that are part of the Blue Cross and Blue Shield network.
 
Facilities and Services:

• Acupuncture
• Audiology
• Chiropractors
• Durable Medical Equipment
• Hearing Aids
• Home Health
• Lab
• Licensed Massage Therapists
• Maxillofacial (Oral) Surgeons
• Naturopaths (ND)
• Nutritionists
• Occupational Therapists
• Optometry
• Physical Therapists
• Radiology & Mammography
• Skilled Nursing Facility
• Skilled Rehab Facility
• Speech Therapists

To get network benefits for the types of services shown above, you can use:

• Providers who are affiliated with Embright
• Providers who are in the Blue Cross and Blue Shield network, but not affiliated with Embright. These providers will be considered network providers. You can find those here.